Patient-Provider Communication



This program will be divided into two parts: issues affecting patient/client-provider communication at the micro level, and issues affecting their communication at the macro level. At the micro level, we will discuss how to engage in interpersonal communication with patients, and moreover identify barriers to creating a dialogue of this sort. We look, in depth, about both verbal (e.g., message content) and nonverbal (e.g., tone of voice, body language, proxemics) aspects of communication in the process of meaning making, and in forging meaningful professional relationships within the healthcare context. At the macro level, we will examine how social scripts guide, dictate, and even constrain social interactions. We will account for how metanarratives of race, gender, class, and so forth influence day-to-day interactions with patients.

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