Participants requesting participation or continuing education certificates are required to answer all quiz questions to obtain a continuing education certificate.
Please note, once this course is completed a participation will be automatically generated. If you require a BBS California CEU Certificate it may take up to two weeks to receive via email. Instructions will be provided after the quiz regarding how to request a BBS California CEU Certificate.
Attendees must receive a passing score of 75% or greater in order to receive CE/CEU credit.
The evaluation will occur immediately after the quiz.
Participants may attempt this quiz up to three times.
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In order to receive a continuing education certificate, a score of 75% or higher on this quiz is required. You can retake this quiz two more times.
If you do not need a certificate, you are welcome to proceed to the course evaluation here:
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You will now see an APA CE certificate for this course, which you may download or access on your account at anytime.
If you require a BBS California CEU Certificate, please email [email protected] with your name, license number, and the name of this course. Please allow up to two weeks to receive the continuing education certificate via email.
Your opinion matters to us, and we hope you will take the time to complete a brief evaluation so we can ensure our programming meets your needs.
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Question 1 of 10
1. Question
What is the first thing to remember when dealing with an irrational or unreasonable parent?
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Question 2 of 10
2. Question
What are the three tenets of Emotional Credibility in Communication?
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Question 3 of 10
3. Question
It’s always better to let an angry parent cool off before addressing their issue.
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Question 4 of 10
4. Question
Expectation Management:
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Question 5 of 10
5. Question
What is one of the biggest mistakes one can make when dealing with an angry or upset parent?
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Question 6 of 10
6. Question
Working in partnership with a parent requires:
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Question 7 of 10
7. Question
Which of the below listed is NOT a type of Challenging Parent?
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Question 8 of 10
8. Question
Which of the below tools for helping to access your empathy when dealing with a difficult parent was inspired by The Stanislavsky Method?
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Question 9 of 10
9. Question
Which of the below is NOT helpful to say to an angry, irate or upset parent?
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Question 10 of 10
10. Question
When setting up a meeting with a challenging parent, it’s best to:
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