Recorded on July 28, 2022

Presented by Shelby Forbes, Ph.D.

Each individual session, when attended in its entirety, offers 1.5 CEs for Psychologists.

Workshop Description:

Operating from the premise that effective patient-provider communication is essential to the efficacy of healthrelated interventions, this multi-part presentation will cover a variety of topics in health communication.

The second part of this four-part series covers the topic of organizational health communication. This part of the presentation focuses on how organizational dynamics and structures influence the provision of patient care. More specifically, here we will consider how institutional practices such as the transfer of care, institutional hierarchies, and interactions that occur “front stage” and “back stage” both facilitate and inhibit healthcare delivery.

Learning Objectives:

After attending this advanced-level program, participants will be able to:

Part 2:

• Identify common areas of miscommunication amongst providers (e.g., during handoffs and transfer of care), thus learning to avoid these missteps in their own practice.

• Identify how organizational hierarchies characteristic of medicine and higher education work against proper care, leading to mistakes and misdiagnoses.

Program Standards and Goals:

This program meets APA’s continuing education Standard 1.1: Program content focuses on application of psychological assessment and/or intervention methods that have overall consistent and credible empirical support in the contemporary peer reviewed scientific literature beyond those publications and other types of communications devoted primarily to the promotion of the approach.

This program meets APA’s continuing education Goal 2: Program will enable psychologists to keep pace with the most current scientific evidence regarding assessment, prevention, intervention, and/or education as well as important relevant legal, statutory, leadership, or regulatory issues.

References:

Basu, A. (2020). Critical reflexivity in health communication fieldwork: Points of engagement. SAGE Publications Ltd.

Dutta, M. J. (2018). Culture-centered approach in addressing health disparities: Communication infrastructures for subaltern voices. Communication Methods and Measures, 12(4), 239-259.

Marcus, E.R., Charon, R. (2019). Narrative medicine and the treatment-resistant patient. In V. Fornari, I. Dancyger (Eds.), Psychiatric nonadherence: A solutions-based approach (pp.129-144). Springer.

McLeod, G. (2018). Narrative medicine: A personal interview with expert Rita Charon. University of Manitoba Journal of Medicine, 1(1), 17-19.

O’Shay, S. (2022). ‘The chronicle of nightmares’: Emergency nurses’ frontstage and backstage communication in the emergency department. Health Communication, 37(8), 1-12.

Roscoe, L. A., & Tullis, J. A. (2015). The meaning of everything: Communication at the end of life. Journal of Medicine and the Person, 13(2), 75-81.

Roscoe, L. A., Eisenberg, E. M., & Forde, C. (2016). The role of patients’ stories in emergency medicine triage. Health communication, 31(9), 1155-1164.

Roscoe, L. A., & Barrison, P. (2018). Dilemmas adult children face in discussing end-of-life care preferences with their parents. Health Communication, 34(14), 1788-1794.

Zaharias, G. (2018). What is narrative-based medicine? Canadian Family Physician, 64(3), 176-180.

Registration & Fees:

All Four Sessions – GENERAL ADMISSION: $150

Individual Session – GENERAL ADMISSION: $40/session

All Four Sessions – TCSPP STUDENTS/STAFF: $75*

Individual Session – TCSPP STUDENTS/STAFF: $20/session*

*To receive the valid TCSPP Student/Staff discount code, please email [email protected] from your valid TCSPP email address (Subject: HEALTH COMMUNICATIONS TCSPP CODE)

Refund Policy:

100% of tuition is refundable up to 48 hours before the program. Within 48 hours of the program there will be no refunds.

Continuing Education:

Target Audience: All mental health disciplines. Graduate students welcome.

Psychologists. This program, when attended in its entirety, is available for 1.5 continuing education credits. The Chicago School of Professional Psychology is committed to accessibility and non-discrimination in its continuing education activities. The Chicago School of Professional Psychology is also committed to conducting all activities in conformity with the American Psychological Association’s Ethical Principles for Psychologists. Participants are asked to be aware of the need for privacy and confidentiality throughout the program. If program content becomes stressful, participants are encouraged to process these feelings during discussion periods. If participants have special needs, we will attempt to accommodate them. Please address questions, concerns and any complaints to [email protected] There is no commercial support for this program nor are there any relationships between the CE Sponsor, presenting organization, presenter, program content, research, grants, or other funding that could reasonably be construed as conflicts of interest.

Participation Certificate. The Chicago School of Professional Psychology is able to provide students and other participants who simply wish to have documentation of their attendance at the program a participation certificate.

Non Psychologists. Most licensing boards accept Continuing Education Credits sponsored by the American Psychological Association, but non-psychologists are recommended to consult with their specific state-licensing board to ensure that APA-sponsored CE is acceptable.

*Participants must attend 100% of the program in order to obtain a Certificate of Attendance.

The Chicago School of Professional Psychology is approved by the American Psychological Association to sponsor continuing education for psychologists. The Chicago School of Professional Psychology maintains responsibility for this program and its content.