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Basics of Cross Cultural Communication

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Program Offers 3.5 APA CE for Psychologists and 3.5 BBS CEU for Counselors, Marriage and Family Therapists, and Social Workers

*Please note, once this course is completed an APA Certificate will be automatically generated. If you require a BBS California CEU Certificate it may take up to two weeks to receive via email.*

Presented by Soneakqua J. White, M.A. LPC and Kelley Haynes-Mendez, PsyD

The purpose of this course is to introduce and/or reintroduce, strengthen and build upon basic skills necessary for everyday life.  Because of social media and virtual relationships, communication has struggled. Racial injustice and an overall lack of respect for diversity is again rampant in our society. This is not a new barrier to peace, but it is a recurring hinderance to community. We are now living on edge as a culture because communication and social interactions are in turmoil. Cultural competence will not be achieved if the basic skill of appropriate and effective communication is not mastered.

 As individuals, we are most certainly responsible for our own actions, but we are to remain sensitive to the needs of others.  The community does not thrive if we think only as individuals.  Ignoring the thoughts, feelings, needs and desires of others promotes selfishness, not community.  The course seeks to rebuild strong communities by teaching strong communication and social skills.

Professional Bio of Soneakqua White, MA, LPC-S is the owner and primary counselor of At the Table Counseling, PLLC. She is a co-founder of the Kelson Institute.

Soneakqua J. White, M.A., LPC has been in the mental health field for the past fourteen years.  She received her Bachelor of Arts in Psychology with a minor in Child Development and Family and Consumer Sciences from Baylor University in 1998. She completed a Master of Arts in Counseling from Amberton University in 2002.  Her credential as a Licensed Professional Counselor (LPC) was granted by the Texas State Board of Examiners in January 2006.  She received the certification to supervise counseling interns in 2008. Soneakqua opened At the Table Counseling as a part time psychotherapeutic private practice in April 2009 and successfully transitioned into the practice full time in April 2011. Soneakqua created a copyrighted basic skills program that she consistently runs in her private practice with her clients.

Professional Bio of Kelley Haynes-Mendez, PsyD is a faculty member at the Chicago School of Professional Psychology. She is a co-founder of the Kelson Institute.

Kelley Haynes-Mendez, PsyD is co-founder of the Kelson Institute. Dr. Haynes-Mendez has been in practice as a provider of psychological services and a professor of psychology for 20 years. Her specialties include the provision of culturally affirming psychotherapy as well as the teaching of psychology through a lens of diversity and inclusion. Her professional interests also include the scholarship of teaching and learning, as well as global citizenship education. Dr. Haynes-Mendez completed a doctorate in clinical psychology from the California School of Professional Psychology. She is currently licensed as a psychologist through the Texas Board of Examiners of Psychologists.

Learning Objectives:

At the conclusion of this program, participants will be able to:

  1. Design a clinical environment that is non-offensive to Black, Indigenous and other people of color (BIPOC)
  2. Apply and modify appropriate communicate skill levels for optimal clinical rapport building
  3. Discuss how societal norms contribute to the lack of effective cross-cultural communication

Registration and Fees:

General Admission: $75.00 USD


Clay, R. (2017, January). Did you really just say that? Retrieved May 13, 2021, from

Ladha, T., Zubairi, M., Hunter, A., Audcent, T., & Johnstone, J. (2018). Cross-cultural communication: Tools for working with families and children. Paediatrics & child health23(1), 66-69.

Zofi, Y. (2017). Five strategies for effective cross-cultural interactions. Communication World.